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ABOUT US

PT. Tirtaraya Mediatama Internet was established in August 2002 is among business unit under Cormic Technology Group. TMI provides “ Total Solution for Server & Storage System ” to corporate customers throughout Indonesia. Our services encompass installation, maintenance, commissioning, turnkey project management and consultancy. The Company is also backed by several service points located in major cities in Indonesia such as Medan, Pekanbaru, Semarang, Surabaya, Balikpapan etc. In line with the new government policy of decentralization, the Company is looking for opportunities to expand its presence in the other cities of Indonesia.

With the dawn of the new Millennium and the emergence of the borderless world, the Company has emerged with new challenges. These challenges will prepare us in meeting the changing needs of our customers and the ability to give the best solution in an ever-changing environment.

Over the past year, the Company has positioned itself as the Total Solution Provider for enterprise Server and Network Storage infrastructure in Indonesia. The Company has achieved numerous successes in implementation to MNCs, Telcos and government institution. These successes can only be achieved through the dedication, innovation and the high level of technical competence. This perseverance to succeed will help to propel us to serve our customers better today and in the years ahead.

Working closely with leading global names in the industry, the Company is well positioned to provide the best result-oriented approach to the needs of its clients. We welcome the opportunity to listen to our client´s problem and to deliver the most effective solution. This commitment has enabled the Company to build a trust and forge a long-term relationship with its clients.

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COMMITMENT

The Company believes that the most important factors of success is to build a long term relationship with its customers. This has been the important key factor to the growth of the Company during these past years.

There is no standard solutions for all cases. Each customer has its own unique requirement and therefore understanding of each individual problem is the utmost important.

In order to best serve the customer, we apply innovative and highly flexible solution that is customized to their specific needs. This is done through a methodological process which include surveying, consulting, evaluating, implementing, and servicing.

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HUMAN RESOURCES

Human resources are the determining factor in delivering the best customer experience. In an ever-changing and dynamic market, competent personnel plays a vital role in the Company’s operation. Our staff is well qualified and experienced in their respective field.

To maintain up-to-date technical knowledge, the Company has invested numerous resources for in-house and overseas training, continual education and certification. These experiences are designed to provide increased expertise and skills.

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SERVICE AND SUPPORT

PT TMI is fully aware that IT service and infrastructure have become the backbone of business operation for modern corporation nowadays and the customers can not afford any down-time in their IT computing resources which can mean an opportunity or revenue loss for the customers.

Delivering a service excellence committed to customer satisfaction is what the Company strives for. We provide a full spectrum of resources to assist the customer in implementing the latest technology as well as maintaining the IT infrastructure to assure the business operation continuity. Whether the customer needs assistance with complete computing solution or consultation, the Company service team is ready to help.

Some of the services offerings :
• Project management and consulting
• Installation services for server, rack & network storage
• 24Hour X 7Day X 4Hour Response Platinum Service
• Network Storage design & implementation
• Post implementation services which include:
  – Network Storage performance check and optimization
  – Outsourcing management
  – Integration services

Designed to keep customers in forefront of the latest technology developments, the Company service and support team is ready to help, build and maintain flexible, scalable, high-performance and high-availability IT infrastructure. The company service team consists of highly qualified personnel and certified engineers at their respective field. As new demands impact the business infrastructure, the service team can deliver the expertise and resources to keep the customer IT infrastructure running at peak performance.

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STORAGE

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